Interaction with Client
During customer engagement process BestSolution assigns International Operations
Manager to interact with client, propose suitable outsourcing solution,
negotiate business terms and establish general cooperation scheme. From pilot
project BestSolution assigns also Project Manager, his key activities include
interactions with client, project organization and staffing, planning and
tracking of progress, requirements and change management. During pilot project
BestSolution Project Manager and Project Coordinator from customer’s side
discuss and implement detailed cooperation scheme for smooth interaction in
future projects.
BestSolution is using Microsoft Project Server to create centralized project web
portal with secured access from different points. It’s quite effective practice
both for interaction with customer and between members of project team. The
users of project portal get actual information about project progress, issues,
milestones, document statuses using set of collaboration tools implemented in
this solution. Also usual practices during project execution are weekly
reporting by Project Manager, teleconferences and on-site status meetings.
